Event management
Symphony does much more than manage the same timelines that everyone
in the industry uses – industry-leading analytics power an event-driven
process model that literally obliterates the performance of management-by-timeline.
It’s this patent-pending approach to legal process management that
makes Symphony one of the most innovative solutions available in REO today.
Workflow automation and communication
Symphony’s sophisticated tools for workflow management make
it possible to automate a wide variety of functions, including:
eviction assignments; attorney referrals; attorney status updates;
regular broker vacancy checks; cash-for-keys offer initiation,
negotiation, and document distribution; client communications;
bankruptcy reporting; lock-out coordination; and much more.
Want to communicate on a file? Simply enter a note into Symphony
and select who it should get it, and Symphony will send the note
for you and attach it automatically to the file in question. Want
to remember to check on a file later in the week? Enter a ‘to-do’ and
Symphony will email you a personalized reminder, right when you’re
ready for it.
Ease of use
Clients, brokers, and attorneys alike have told us that Symphony
is the most usable default-related technology they’ve ever
seen. You won’t get lost in a maze of data and confusing
screens navigating through Symphony – drill-down and tabbed
access allows you to focus on the information you need, without
having to wade through a sea of irrelevant information to get there.
Other ease-of-use features include:
- An menu-driven user interface ensures that you can always get
to where you want to go
- A ‘Quick Start’ menu provides single-click access
to commonly-used tasks
- Advanced ‘Quick Search’ logic allows fuzzy searching
by loan number, street address, or borrower’s name
- Available task-based online help provides step-by-step instructions
for common tasks
- An online Message Center archives any communications that have
been emailed to you
Customizable, downloadable reporting
Symphony implements the industry’s most comprehensive reporting
system, including a wide range of customizable reports available
online. The following are just some examples of what is available:
- Rate attorney and broker performance
- Calculate performance statistics for active or closed files
- Manage exceptions with either aggregate or step-level exception
reporting
- Dynamically project expected completion dates based on event data
- Review cash-for-keys performance, and identify drivers of success
or failure
- Summarize active files open for more than 60 days
The type of reports available from Symphony are limited only by
the needs of each our clients: personalized reporting meeting our clients’ individual
business needs is always available, and is automated and delivered
electronically whenever, wherever, and however it is needed.
>>> contact us today to learn
more about Symphony and our full-range of post-foreclosure legal
and advisory services.
