Answers to frequently asked questions are provided here. If you don't see an answer to your question below, please feel free to contact us.


Where is OnDemand? I can't seem to find it.
Symphony has replaced the OnDemand system. If you are a J&A client, associated co-counsel, or a broker, you will need to use Symphony to report any information on files managed by Jackson & Associates. Your user name and password are different than what they were for OnDemand, so please contact us if you have not received your new login information.


Do I have to be a J&A client in order to use Symphony?
Yes. Symphony's innovative business intelligence is driven on the back-end by the industry's largest post-foreclosure database, more than half a million data points in size, that is managed and maintained by Jackson & Associates.


How much does Symphony cost?
If you're a J&A client, nothing. Symphony is bundled at no additional charge with the post-foreclosure legal and and advisory services Jackson & Associated provides to its clients.


Don't other software programs do this, too?
Not even close. Anyone can (and does) offer eviction tracking and case management software - but it takes a platform developed with the industry's best business intelligence and post-foreclosure legal expertise to develop a complete process management solution that actually drives down costs, saves time, and increases productivity.


How secure is Symphony?
Very secure. We use industry-standard encryption and password management techniques, along with the highest grade of hardware protection, to ensure the utmost security of all of the data inside Symphony. All core data is stored in a secured database, not on our public webserver. More information about our security policies are available by contacting us.

>>> contact us today to learn more about Symphony and our full-range of post-foreclosure legal and advisory services.