Symphony is a web-based platform for occupied REO that goes beyond
case management and offers more than the standard eviction tracking
functionality found in most default systems. It provides event management,

workflow automation, quality assurance, and auditing capabilities that
uniquely leverage Jackson & Associates' extensive background in post-foreclosure
law.
Designed to work either independently of or in conjunction with
existing default technology, clients who retain Jackson & Associates
to manage their post-foreclosure legal matters nationwide are able
to use Symphony to manage every aspect of the occupied REO lifecycle.
Transparent and cross-functional
The handling of an occupied REO asset requires flawless coordination
across a set of disparate business functions:
- legal process management: evictions, post-vesting bankruptcies, litigation, personal property issues
- loss mitigation: cash-for-keys, sales to occupants
- property preservation: regular vacancy checks, securing vacant properties, assessing code violations
- property management: tenant-occupied properties
In addition to providing integrated support for these business functions,
Symphony makes it possible for everyone involved in the occupied REO lifecycle – regardless
of function – to share and manage information seamlessly using the
same robust, unified platform. This approach means that Symphony users
are a diverse group, including J&A clients, their outsourcers and/or
or sub-servicers, as well as assigned brokers; involved investors; and
formally recognized J&A co-counsel and their staff nationwide.
Innovative business intelligence
Symphony is backed by one of the industry’s largest post-foreclosure database. Patent-pending
process models use this data to deliver the industry’s best business
intelligence for occupied REO, including:
- performance benchmarking for evictions, bankrupcy management,
even litigation
- reliable and accurate exception identification
- dynamic and data-driven projections of time-to-completion that take individual case details into account