Symphony is a web-based platform for occupied REO that goes beyond case management and offers more than the standard eviction tracking functionality found in most default systems. It provides event management, workflow automation, quality assurance, and auditing capabilities that uniquely leverage Jackson & Associates' background in post-foreclosure law.

Designed to work either independently of or in conjunction with existing default technology, clients who retain Jackson & Associates to manage their post-foreclosure legal matters nationwide are able to use Symphony to manage every aspect of the occupied REO lifecycle.

Transparent and cross-functional
The handling of an occupied REO asset requires flawless coordination across a set of disparate business functions:

• legal process management: evictions, post-vesting bankruptcies, litigation, personal property issues
• loss mitigation: cash-for-keys, sales to occupants
• property preservation: regular vacancy checks, securing vacant properties, tracking and remediating code violations
• rent management: tenant-occupied properties

In addition to providing integrated support for these business functions, Symphony makes it possible for everyone involved in the occupied REO lifecycle – regardless of function – to share and manage information seamlessly using the same robust, unified platform. This approach means that Symphony users are a diverse group, including J&A clients, their outsourcers and/or or sub-servicers, as well as assigned brokers and vendors; involved investors; and formally recognized J&A co-counsel and their staff nationwide.

Innovative business intelligence
Symphony is backed by one of the industry’s largest post-foreclosure eviction databases. Patent-pending process models use this data to deliver unique and proprietary business intelligence for occupied REO, including:

• customizable performance benchmarking for evictions, bankruptcy management, even litigation
• reliable and accurate exception identification
• dynamic and data-driven projections of time-to-completion that take individual case details into account
• tracking and approvals for additional fees and additional costs

In general, the default industry is largely defined by its relationship to the law: foreclosures, bankruptcies, litigation, evictions, title claims, even closings – all require the application of legal expertise that only a trained attorney should provide. In spite of this, the technology and systems most commonly used to manage default-related activities are developed and managed by non-lawyers and controlled by firms whose primary business interests lie elsewhere.

At J&A, we’ve leveraged our legal experience in post-foreclosure law to develop one of the industry’s first specialized platforms just for occupied REO management, built around a core understanding of how post-foreclosure legal process actually works - and built by an attorney who actually did the work. The result is a more cohesive, comprehensive technology that aims to improve productivity, deliver better results, and provide an unprecedented level of transparency and control.

>>> contact us today to learn more about Symphony and our full-range of post-foreclosure legal and advisory services.