Irvine, CA – June 9, 2005 – Jackson & Associates, a nationwide provider of post-foreclosure legal services to the real-estate owned (REO) industry, announced results today from what it believes to be the default industry’s first-ever user satisfaction study. The survey-based study, conducted among users of the firm’s flagship Symphony platform for occupied REO management, found that Symphony users rated it higher in quality than other default-related technology that they regularly used. Respondents included attorney’s offices, clients of the firm, as well as REO brokers nationwide – a diverse user base that possesses experience with a wide range of industry technology.
“The only way technology will reach critical mass, really effecting meaningful change on default and REO, is if people can actually use it,” said Robert Jackson, President and Senior Managing Attorney. “Unfortunately, that’s exactly what’s been missing from most discussions of new technology in our industry – the user.”
“Every vendor in REO and default claims to have the ‘best’ and ‘most innovative’ technology, but without actually going out and asking the people who use it, I don’t know how anyone would really be able to know that,” Jackson said. “The satisfaction research we’ve conducted provides vital input into our development process, helping us understand what users like, what they don’t, and how we can make Symphony even easier to use.”
Key findings from the study include:
Jackson credits his firm’s strong focus on usability as a key reason motivating high satisfaction with the Symphony platform. “From the very beginning, we’ve focused on usability with Symphony, not only because of its importance, but because we knew how unhappy so many people were with even the newer platforms being introduced,” he said. “The amazing thing to me is that it’s taken a law firm expanding its scope of operations into programming and software development in order to bring the user towards center stage. Shouldn’t the user have been there all along?”
A white paper providing analysis and results of the 2005 Symphony User Survey is available from the firm’s website, located at http://www.jandalegal.com
About Symphony
First launched in December 2004, Symphony is a web-based platform for occupied REO that goes beyond case management and offers much more than the standard eviction tracking functionality found in most default systems. It provides event management, workflow automation, quality assurance, and auditing capabilities that uniquely leverage Jackson & Associates' extensive background in post-foreclosure law.
Designed to work either a) independently of or b) in conjunction with existing default technology, clients who retain Jackson & Associates to manage their post-foreclosure legal matters nationwide are able to use Symphony to manage every aspect of occupied asset recovery – starting from initial assignment all the way through to vacancy.
More information about Symphony is available at http://www.jandalegal.com/symphony.
About Jackson & Associates
Jackson and Associates, Inc. is a professional law corporation with associated co-counsel in every State of the Union, and focuses on providing post-foreclosure legal and advisory services to clients in the REO industry. Areas of the firm’s practice include: nationwide post-foreclosure legal process management, problem resolution services, client training and strategic consulting. With more than 20 years of experience representing mortgage banking clients, Jackson & Associates has helped its clients recover more than 52,000 occupied assets nationwide.
The firm can be found on the web at: http://www.jandalegal.com.
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